Privacy Policy

Your privacy is important to us

Last updated: 01.05.2025

Welcome to Xnetch. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.xnetch.com or use our services, including our custom design offerings and digital product downloads. By accessing our site or using our services, you agree to the terms of this policy.

1. Information We Collect

We collect personal and non-personal information to deliver our services effectively. This information may include:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Payment information (processed securely via third-party processors)
  • Any personal details shared during custom design consultations or communications

b. Non-Personal Information

  • Browser type and version
  • Operating system
  • Device type
  • IP address
  • Referral source
  • Pages visited and time spent
  • Cookie data (where applicable)

2. How We Collect Your Information

We collect your data through various means:

  • When you fill out a form on our website
  • When you place an order for a product or service
  • When you interact with our customer service team
  • Through analytics tools (e.g., Google Analytics)
  • When subscribing to newsletters or updates

3. How We Use Your Information

We use your information to:

  • Process transactions and fulfill orders
  • Deliver digital products securely
  • Provide updates regarding your project or order
  • Respond to your inquiries and provide customer support
  • Improve our website's functionality and user experience
  • Send marketing communications (only if you opt-in)
  • Prevent fraudulent activity or misuse of our services
  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking tools to:

  • Recognize you during future visits
  • Maintain your session while you browse
  • Analyze user behavior to improve performance

You may opt to disable cookies through your browser settings, but doing so may affect certain functionalities on our website.

5. Email Communication and Marketing

If you opt-in to receive marketing emails, we may occasionally send updates on new products, services, offers, or blog posts. You can unsubscribe at any time by clicking the link at the bottom of the email or contacting us directly.

We do not send promotional emails unless explicitly authorized by you.

6. Third-Party Services and Integrations

To operate efficiently, we rely on trusted third-party tools and services. These include:

  • Payment processors (like Razorpay, PayPal, or Stripe)
  • Hosting providers (such as Netlify or GitHub)
  • Analytics providers (Google Analytics)
  • Customer service platforms
  • Email newsletter tools

These third-party services may have access to your data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Digital Product Purchases and Data

When purchasing or downloading digital products from Xnetch, your data (such as email, billing details, and IP address) is securely stored for record-keeping and legal compliance. For free downloads, we may still collect your email address to send access links or notify you of updates.

Payment information is processed securely by third-party payment gateways. Xnetch does not store or access full credit/debit card numbers or sensitive payment credentials.

8. Custom Design Services and Client Files

When engaging in custom design services, we may collect project-related data such as company branding, creative briefs, references, and client-supplied content. This data is kept confidential and is only used for project execution and delivery.

We may store project assets and client files for archival purposes unless requested for deletion.

9. Data Security

We take appropriate steps to protect your personal data from loss, misuse, and unauthorized access:

  • SSL encryption is used throughout our website
  • Strong access control policies are implemented
  • Secure third-party services are used for transactions and file storage

While we strive to use commercially acceptable means to protect your information, no digital platform is 100% secure. Users are responsible for maintaining the confidentiality of their account credentials.

10. Data Retention

We retain your data for as long as necessary to:

  • Provide services
  • Maintain legal and financial records
  • Resolve disputes
  • Enforce our agreements

If you request deletion of your data, we will honor your request within a reasonable timeframe unless we are legally obligated to retain it.

11. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13. If we learn that personal data from a child has been collected, we will delete that information promptly.

12. Your Rights and Choices

You have the right to:

  • Request access to your personal data
  • Ask us to correct or delete inaccurate information
  • Withdraw consent for marketing communications
  • Request that your account or data be deleted entirely

To exercise any of these rights, please email us at support@xnetch.com.

13. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in legal requirements or our internal practices. Updates will be posted to this page with a revised "Last updated" date. We encourage users to review this page periodically.

Your continued use of the website and services after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please contact us:

Xnetch
Kolkata, India
Email: support@xnetch.com
Website: https://www.xnetch.com